Frequently asked questions about: General
The greatest difference is the scratch and wear resistance of the steps. All our materials in the World Collection are manufactured at our own facilities and come with the Upstairs Original Top Layer, which allows us to guarantee absolute top quality.
We provide knowledge and craftsmanship to create a genuine Upstairs staircase. All our fitters have been professionally trained, they work with the best tools and have a good eye for detail. That is why we believe that it is almost impossible for your to renovate your staircase yourself.
The most significant added value is that you will never again have to do any major maintenance work on your staircase. Other solutions to neaten up your staircase, such as painting or covering it with a carpet, are only temporary. With an Upstairs staircase, you only need to wipe a damp cloth over the stairs to get the steps clean and looking good again. If you choose an Upstairs Staircase Renovation, you are choosing a sustainable product that will last for years under normal usage!
Our materials are fire retardant.
Yes. We ask that you remove the floor covering yourself. You can leave any glue residues where they are.
The steps in the World Collection may feel smooth, but they are finished with an Upstairs Original Top Layer. This top layer includes an aluminium alloy that makes the steps rigid when they are under pressure. Naturally, you should always take care on a staircase.
No, you cannot request a colour sample in advance. However, our adviser will be pleased to leave a colour sample with you.
Yes, we have a showroom in Weert (in the South of the Netherlands). You can visit the showroom from Mondays to Fridays from 9.00 – 17.00 hrs and on Saterudays from 10.00 – 16.00 hrs.
We work throughout the Netherlands (except for the Wadden Islands), Flanders and North Rhine-Westphalia.
Upstairs was formed in 1997 by Jan and Trea Steyvers. The company has worked exclusively on staircase renovations since 1999.
Over 100 motivated craftsmen work at Upstairs.
Our main establishment is located in Weert (Limburg) and our second establishment is located in Hoogeveen.
You can naturally recognise an Upstairs staircase from the Upstairs logo that is attached to the staircase. However, the backs of our steps in the World Collection also have the Upstairs Original logo.
You will receive a brochure when you make an appointment with an adviser.
After every programme, you find out more on our website about the Upstairs staircase that was installed and the programme.
Around 75,000 staircases in over 25 years. Of course, this number is increasing every day!
No, that is not possible. Our product is a customised, high-quality product. We provide knowledge and craftsmanship to create a genuine Upstairs staircase. All our fitters have been professionally trained, they work with the best tools and have a good eye for detail. That is why we believe that it is almost impossible for your to renovate your staircase yourself.
