Frequently Asked Questions about: Way of working

Do you manufacture everything in your own facilities?

Yes! We manufacture everything in our own facilities which makes us unique in Europe.

Can I visit a reference address?

Yes, you can, but only in consultation with customer services.

What is the origin of the products/materials?

All our materials are manufactured in our own facilities at our head office in Weert. This means you are guaranteed of a product made in the Netherlands!

What methods do you use for finishing?

There are numerous finish options available. Our adviser will be pleased to tell you all about these!

I do not have the keys to my new home yet, but I would like to make an appointment. Is that possible?

Unfortunately, this is not possible. This is because the adviser needs the dimensions of the staircase so that he or she can calculate what the staircase renovation will cost. Furthermore, in our experience most people are only able to choose a staircase once the floor has been laid and the walls are finished. Only in this way can you make a really good choice.

Which phase of the construction involves the staircase?

The staircase is only dealt with right at the very end. There are various reasons for this. For instance, in our experience most people are only able to choose a staircase once the floor has been laid and the walls are finished. Only in this way can you make a really good choice.

Do you also make staircase cupboards?

No, we do not make staircase cupboards.

Do you also paint staircases?

No, we do not paint staircases.

What is my guarantee period?

You will receive a 10 year guarantee for an Upstairs Staircase Renovation. For the World Collection, this guarantee covers warping and construction defects. The Sturdy-Chic collection has a different guarantee period and the guarantee only covers construction defects. This is because warping is desirable in this collection so it gets the right appearance.

Can I extend the length of my steps?

Yes. We can extend the length of steps by up to 1.5 cm, however this depends on several factors. The adviser will be pleased to visit you to determine whether your staircase is suitable for this.

Request information

JA, ik wil graag meer informatie over een Upstairs Traprenovatie:
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