Frequently Asked Questions about: Appointment

What is the difference between a DIY product and an Upstairs Staircase Renovation?

The greatest difference is the scratch and wear resistance of the steps. All our materials in the World Collection are manufactured at our own facilities and come with the Upstairs Original Top Layer, which allows us to guarantee absolute top quality.

We provide knowledge and craftsmanship to create a genuine Upstairs staircase. All our fitters have been professionally trained, they work with the best tools and have a good eye for detail. That is why we believe that it is almost impossible for your to renovate your staircase yourself.

What is the added value of an Upstairs staircase?

The most significant added value is that you will never again have to do any major maintenance work on your staircase. Other solutions to neaten up your staircase, such as painting or covering it with a carpet, are only temporary. With an Upstairs staircase, you only need to wipe a damp cloth over the stairs to get the steps clean and looking good again. If you choose an Upstairs Staircase Renovation, you are choosing a sustainable product that will last for years under normal usage!

Are your materials fireproof?

Our materials are fire retardant.

Do you also make staircase cupboards?

No, we do not make staircase cupboards.

Do you also paint staircases?

No, we do not paint staircases.

What is my guarantee period?

You will receive a 10 year guarantee for an Upstairs Staircase Renovation. For the World Collection, this guarantee covers warping and construction defects. The Sturdy-Chic collection has a different guarantee period and the guarantee only covers construction defects. This is because warping is desirable in this collection so it gets the right appearance.

Can I extend the length of my steps?

Yes. We can extend the length of steps by up to 1.5 cm, however this depends on several factors. The adviser will be pleased to visit you to determine whether your staircase is suitable for this.

I would like to have my staircase renovated only in a year’s time. Is that possible?

Yes, it is. You have one year from the day of purchase to have your staircase installed.

Should I remove the floor covering myself?

Yes. We ask that you remove the floor covering yourself. You can leave any glue residues where they are.

Should I remove any glue residues from my old staircase?

You can leave any glue residues where they are. You only need to remove nails and any rough areas.

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